Shipping

Shipping & Order Policies (Updated Apr 17, 2025)

U.S. Tariff Update

  • No Tariffs on U.S. Orders: Thanks to supply chain adjustments, the de minimis exemption applies, meaning purchases from the US will incur 0% tariff
  • Delivery Time: Orders to the U.S. take 3–5 weeks to arrive. Please plan accordingly if you need items urgently.

Shipping Rates & Promotions

  • Free U.S. Shipping: Automatically applied for orders of USD 50+ (excluding washi tapes and keychains).
  • Free worldwide shipping (excluding U.S.): Automatically applied for orders of USD 15+ (excluding washi tapes and keychains).
  • Free Local Hong Kong Shipping: Automatically applied for orders of HKD 120+ at checkout

Processing & Delivery Times

  • Order Processing: All orders are dispatched within 1–3 business days.
  • International Shipping:
    • Available to the U.S., UK, Southeast Asia, UAE, and other countries with active postal services. Check here for eligible countries or email notmehmehstudio@gmail.com if unsure.
    • EU Shipments Suspended: Due to the EU’s General Product Safety Regulation (GPSR), we are temporarily unable to ship to EU countries.
    • Standard Airmail (Untracked): USD 4 flat rate, with delivery in 2–4 weeks.
    • Contact us at notmehmehstudio@gmail.com if your order does not arrive within 2 months.
  • Hong Kong Shipping:
    • Standard Mail (Untracked): HKD 8 flat rate, with delivery in 2–5 business days.

VAT, Import Duties, & Customs Fees

  • Customer Responsibility: Buyers are responsible for any import duties, customs fees, or local postal charges in their country.
  • Not Included: These fees are separate from the item price and shipping costs.

Returns, Exchanges, & Lost Mail

  • Contact Us: Email notmehmehstudio@gmail.com for any order issues.
  • Returns & Exchanges: Due to high shipping costs, we do not accept returns or exchanges. All products are thoroughly inspected for quality before shipping.
  • Lost Mail: While we strive to ensure reliable delivery, we are not responsible for lost untracked mail and cannot offer refunds or reshipments. Consider contacting your local postal service for assistance.

Product Information

  • Color Variations: Product colors may vary slightly from photos due to differences in device screen settings.