FAQ

★ US Tariff Update 
With adjustments to our supply chain, the de minimis exemption now applies, meaning purchases from the US will incur a 0% tariff
Orders to the US will take 3–5 weeks to arrive. Please refrain from ordering if you need your items urgently.

★ Free worldwide shipping for orders USD 50+ (Exclude washi tapes and keychains)
⊹ Use code "FREESHIPNEW" at checkout

★ Free local shipping for orders HKD 120+
⊹ For local Hong Kong orders, free shipping will be automatically applied at checkout, no code is required.

★ Processing time
 
Your order will be dispatched within 1-3 business days. 

★ Shipping: International
I ship to the US, UK, South East Asia, UAE, and all countries where postage services are available. Please check here(updated 2025.01.24) if postage service is available at your country, or contact me if unsure
Postage to the EU is currectly stopped due to the GPSR regulation
 Standard air mail (untracked) by default at USD 4
Typically 2-4 weeks to arrive.
Please contact me at notmehmehstudio@gmail.com if you do not receive your order over 2 months


★ Shipping: Hong Kong
Untracked mail by default at HKD 8
⊹ 2-5 business days to arrive

★ VAT/Import/Customs Fees
You are responsible for paying any additional costs on your ends, such as import duties, customs fees, or any other local postal requirements issued by your country
These fees are not included in the item's price or shipping cost


★ Returns & Exchanges, Lost Mail
⊹ Email me at notmehmehstudio@gmail.com if there are any issues with your order
⊹ I do not accept returns and exchanges due to the high shipping fee. I will make sure my products are of their best quality before shipping.
⊹ I am not responsible for lost mail and do not refund or ship your order again

★ Items
⊹ Please note that the colors of the product photos and the actual products may vary slightly due to different device screen settings